If you have questions about using ViewMyPaycheck, click the question mark icons (?) available on the ViewMyPaycheck website.If you have questions about your paycheck, including how it’s calculated, what shows up on the pay stubs, or when the money is deposited in your bank account (if you have Direct Deposit), or you have questions about your W-2, please contact your employer.For details and answers to common questions, check these FAQs.Īre you an employee and have questions about your paycheck? ET, and the employee can reach out at their convenience. The chat is available from Monday to Friday between 9 a.m. With the help of the Workforce team, Im confident they can get back on track to view their paystubs and other forms through the portal. Next time you sign in, you may be asked to confirm your identity. View your paycheques and T4s in QuickBooks Workforce. We've added an extra layer security to protect your ViewMyPaycheck account. Use Live Chat Agents are available Mon - Fri, 6am - 6pm PT (except holidays). Click the I forgot my user ID or password link.You can check our FAQs for info about setting up and viewing paychecks, and about viewing W-2s in ViewMyPaycheck. Sign in to your Intuit account and select Continue and then Continue with my account. Give a brief description of your issue, then select Continue. Phone support may be limited due to volume. (for QuickBooks for Windows employers and their employees)ĭoes your company use QuickBooks Online Payroll?Ĭlick here to chat with our online payroll agents instead. Select to chat with us or Have us call you. We'll make sure they're all sorted out.Live Chat! Agents are available Mon - Fri, 6am - 6pm PT (except holidays). Please use this link to reach out and provide this case INV-65780: Contact Support.Īs always, post more questions in the Community if you need anything else. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list of affected users. And they’re working hard to investigate the cause and come up with a solution as soon as possible. However, If you're using QuickBooks Desktop, there is an ongoing investigation about Employees being Unable to access the Workforce. Click this article to see how clear cache. You can also use a different browser since every browser uses a different cache storage folder on your computer. Internet Explorer: press Ctrl + Shift + P.Mozilla Firefox: press Ctrl + Shift + P.If the same thing happens, let's open your QBO using your browser's private window, and clearing the cache in a browser and clearing browsing history may fix this. Recover your account when you can't sign in.Youre always welcome to post a reply on this thread if you have any additional questions or need help with other concerns. To learn more about the QuickBooks Workforce, please check out this article: View your paychecks and W-2s in QuickBooks Workforce. How to change the user id or email address for QuickBooks Workforce Once done, sign in to your QuickBooks Workforce and check to see if you have the W-2 form.You can use the link Ive included below to chat with an agent directly. This way, an agent can review your account in a secure environment and update your employees phone number for you on the Workforce side. Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.Īdditionally, here are some articles that you share with your employees to help them manage their QuickBooks Workforce account: Your employees can basically sign in to their QuickBooks Workforce account and see any current or earlier pay stubs. As my colleague mentioned above, youll want to contact QuickBooks Workforce. Once done, you can resent your employee an invitation link again. To isolate this issue, let's make sure that the QuickBooks Workforce option is turned on. It could be that the status of QuickBooks Workforce has been turned off in the Payroll Cloud Services that's why your employees can't access their paychecks and W-2s online. Thank you for posting here in QuickBooks Community. Wishing you and your business continued success. Please know that you're always welcome to post again if you have any other concerns about accessing your employee's Workforce account. You may also open this article to know more details about how your employees can view their paychecks: View your paychecks and W-2s in QuickBooks Workforce. Enter the keyword of your concern in the What can we help you with? box.They will also help you verify what causes the issue and generate steps to fix it for you. If the issue persists, I recommend reaching out to our Payroll Support Team to help your employee access the Workforce page. Your employee can reset their password upon logging in to Workforce, they only need to click the I forgot my user ID or password option. Please see the screenshot attached for reference: It's nice to see you here in the Community, gregg5.
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